Shipment & Delivery within Europe
Altramoda delivers to all EU countries (excluding the minor islands). Once the parcel has been shipped, you will receive notification of the track and trace number of your order; you can check the status of your order online. Please give us a PHONE NUMBER YOU CAN BE REACHED AT; we’ll call you only in case any problem occurs during the shipping procedure.
Two free delivery attempts are foreseen for each shipment. If no-one is present at the time of the attempt delivery, the courier will leave a notification card in your mailbox; please call the phone number you will find on it in order to fix an appointment for the second delivery attempt with the courier. If the second delivery attempt fails, too, the parcel can be picked up at local depot, or parcel-shop, or postal office.
FREE SHIPPING COSTS INSIDE the EC FOR ALL ORDERS OVER € 89.00
FREE RETURN
DELIVERY in 2/6 days from Monday to Friday
Fixed standard freight cost for each order. For countries outside the EC (UK, Norway, Switzerland,...) the custom may ask you a clearance fee in proportion to the total of the invoice. Find out from the Bureau of Customs of your country (approximately it is about 10% of the order amount):
Austria € 13
Belgium € 13
Bulgaria € 13
Czech Republic € 13
Denmark € 13
Eire € 13
Estonia € 13
Finland € 13
France (excluding Corsica and islands) € 13
Germany € 13
Greece (excluding islands) € 13
Hungary € 13
Latvia € 13
Lithuania € 13
Luxembourg € 13
Netherlands € 13
Norway € 42
Poland € 13
Portugal (excluding islands) € 13
Romania € 13
Slovak Republic € 13
Slovenia € 13
Spain (excluding islands) € 13
Sweden € 13
Switzerland € 42
United Kingdom - England-Wales-Scotland-North Ireland (excluding minor islands) € 20
The customer is responsible for providing the correct shipping address, the Postcode must correspond to the municipality of residence. In case of incorrect information, the package must be collected from the courier's depot.
NB PACKAGES NOT DELIVERED DUE TO THE RECIPIENT BEING REPEATEDLY ABSENT AND NOT COLLECTED WITHIN THE PERIOD OF STOCK IN THE COURIER'S AREA WAREHOUSE, WILL BE RETURNED TO OUR COMPANY. THEREFORE WE WILL PROCEED TO REFUND YOU ONLY THE COST OF THE GOODS, SUBTRACTING FROM THE AMOUNT YOU PAID FOR SHIPPING COSTS AND SUBTRACTING €13 FOR THE RETURN OF THE PACKAGE .
The customer is also required to verify the integrity of the goods upon receipt: complaints resulting from transport damage must be communicated in writing within 7 days of receipt. Customers are invited to SIGN WITH RESERVE the courier's slip, when packages appear, even slightly, damaged.
In the pre-Christmas period, from November 24th to December 24th, shipments may in some cases be subject to considerable delays, up to 15 days for delivery, and it is not possible for us to predict in which provincial branches of the courier there will be disruptions.
