For shipments we use courier services GLS or Bartolini . We do our best to package the products safely and will notify you of the shipping code to follow the journey of your package online. Please provide us with A NUMBER TELEPHONE WHERE YOU CAN BE FOUND which will only be used exclusively in the event of shipping problems.
The customer is responsible for providing the correct shipping address , the Postcode must correspond to the municipality of residence . In case of incorrect information, the package must be collected from the courier's depot.
Orders in mark they will be shipped exclusively by courier Bartolini .
- FREE SHIPPING COSTS IN ITALY FOR ALL ORDERS OVER €69.00
- Standard shipping costs only €5.90 with GLS/BRT courier, DELIVERY in 24/72 hours* from Monday to Friday on weekdays. Shipping reserved for all Italian regions excluding Calabria, Sicily, Sardinia and the Islands. *Delivery takes several days in remote locations.
- Shipping with GLS/BRT to Calabria, Sicily, Sardinia, islands at €5.90 per package . Delivery 2 to 4 working days, beyond the check-in date, excluding Saturdays and holidays.
- For shipments to the Minor Islands, Livigno and Campione d'Italia, we reserve the right to give you an estimate appropriate to the volume/weight of the package or to cancel the order, refunding the purchase (in the event that the costs are exorbitant, or our couriers do not provide this service).
You can track your shipment by entering the tracking code on the site www.gls-italy.com - www.brt.it
* FROM 22 NOVEMBER TO 31 DECEMBER , it may happen that in some provincial courier branches there are slowdowns in deliveries, therefore we cannot guarantee delivery in 24/48 hours, although we assure you that we will always do our best to assist you. These localized problems can happen to all express couriers in the pre-Christmas period (due to the enormous increase in the number of shipments, weather conditions, possible strikes), and we at Altramoda cannot predict them, nor speed up the delivery of the shipment, a once it was entrusted to the courier. We understand your disappointment in the event of a delay, and if you succeed, please directly monitor the status of the shipment via the tracking code, and in case of delayed delivery for several days, write to us at cliente@altramoda.net. Thank you
For each shipment there are two free delivery attempts. The standard shipping service does not provide telephone notification of delivery and delivery to the floor, it will be your responsibility to monitor the shipment using the tracking code that will be provided to you by our customer service after the package has left. After the first failed delivery attempt, a postcard with the courier's telephone number will be left in your mailbox. You will need to contact them to make an appointment for the second delivery attempt. If in both cases the recipient is absent, you can collect the shipment at the local GLS or Bartolini courier depot. Delivery is intended on the ground floor, delivery to the floor is not foreseen.
- NB Shipments will take place only after payment of the order, with the exception of the request for cash on delivery which has a supplement of €5.
- NB The request to change address after the package has already left involves a supplement of €18.30 to be paid directly to the courier.
- NB PACKAGES NOT DELIVERED DUE TO THE RECIPIENT BEING REPEATEDLY ABSENT AND NOT COLLECTED WITHIN THE PERIOD OF STOCK IN THE COURIER'S AREA WAREHOUSE, WILL BE RETURNED TO THE OUR COMPANY. THEREFORE WE WILL PROCEED TO REFUND YOU ONLY THE COST OF THE GOODS, SUBTRACTING FROM THE AMOUNT YOU PAID FOR SHIPPING COSTS AND SUBTRACTING €10 FOR THE RETURN OF THE PACKAGE .
- The customer is also required to verify the integrity of the goods upon receipt : complaints resulting from transport damage must be communicated in writing within 7 days of receipt. Customers are invited to SIGN WITH RESERVE the courier's slip, when packages appear, even slightly, damaged.
- In the pre-Christmas period, from November 24th to December 24th , shipments may in some cases be subject to considerable delays, up to 10 days for delivery, and it is not possible for us to predict in which provincial branches of the courier there will be disruptions.
RETURNS AND REFUNDS, please read the relevant page>>>
WHY DO WE CHARGE SHIPPING COSTS? It seems like an operation that goes against the trend of large marketplaces and online sales statistics, which point out that 30% of users abandon the shop when they see shipping costs in the cart. Since some people complain about this, we want to explain our reasons on this page:
- The couriers who deliver your package are human beings, who in almost all cases carry out stressful, physically demanding work, often underpaid compared to the actual hours they work. People who work like them 8 to 12 hours a day want a salary to survive, so shipping comes at a cost. Would you work for free?
- At this point you might think that it should be the company that bears this cost and not you directly. Ok, many marketplaces make you think that this is the case... but courier invoices must be paid at the end of the month, and you have to find the money from somewhere. So the thousands of euros of the invoice cost are spread on the retail price of the products, increasing it from a few cents to several euros depending on the type of item, so sometimes it is better to purchase online and sometimes it can be found on the manufacturer's website or in local shops the same item at a lower cost of 5-7 euros (which simply means that they have added the price of shipping to the cost of the item). Personally we don't like playing this game, and we offer you free shipping starting from a threshold that is economically sustainable for us.
- The trend of free shipping and returns has literally turned the world of shippers upside down; in fact, to grant this "free" service to their customers, online shops require increasingly lower shipping rates from couriers, and this is causing: a worsening of the quality of the delivery service, increasingly frequent strikes among staff, employment contracts who move from hiring to self-employment (bosses), and sometimes even penalties for drivers who fail to deliver all the truck's packages on the same day.
- Ethically Altramoda aims to be in solidarity with the entire production chain: from the farmers who grow the raw materials, to the workers who process the products, to our internal staff who are employed on a permanent basis... therefore we also believe that those who deliver to you the goods are entitled to fair compensation for their work. Just as we stand in solidarity with the workers of non-European countries, who supply us with raw materials, and with Planet Earth, which we want to keep as clean as possible, so we believe that it is right to behave ethically towards the Italian workers who do their best to deliver your order.
Collection in store in Fossombrone (PU)
Alternatively, you can also collect the products ordered from our store in Via Flaminia 71 in Fossombrone (PU) during the opening hours indicated. In this case you will not have to pay shipping costs.
Costs for shipments to Europe, EU countries (excluding smaller islands)
Fixed standard shipping costs for each order: €13, free shipping over €89
